Supported the development of 25+ technical documentation and multimedia learning deliverables supporting the redesigned interface and AI chatbot initiatives, coordinating needs analysis and 5+ stakeholders to meet a two-week delivery timeline by utilizing prompting, AI workflows, and Camtasia. Developed a Needs Analysis, Project Scope Document (Detailed Design Document), Sequencing Document, Storyboard, and a Facilitator Guide to drive the project. Supported manual testing across the Software Testing Life Cycle (STLC), including requirements analysis, test planning, test execution, and final evaluation of the new UI and chatbot experience.
Instructional DesignManual Testing
Theme Park Picture Pass UI Updates - Facilitator Training
Supported a Theme Park Picture Pass UI redesign project by translating updated interface workflows and technical requirements into user-focused training resources and documentation to improve usability and operational readiness. Supported manual testing of the redesigned UI throughout the Software Testing Life Cycle (STLC), covering requirements analysis, test planning, test execution, and final evaluation.
Technical TrainingConfluence
AI Guided Travel Planner Technical Training
Supported the production of hands-on facilitator-led training for technical audiences. Supported the development and testing of an AI-powered search experience, the AI Guided Travel Planner, through prompt testing, edge-case analysis, defect documentation, and technical documentation to improve response accuracy, content alignment, and the user experience. Supported system testing and followed the Software Testing Life Cycle (STLC), covering requirements analysis, test planning, test execution, and final evaluation, using Confluence, Workfront, and Excel.
eLearningArticulate Storyline
International Cruise Line eLearning Course
Contributed to the design and development of an eLearning course for an International Cruise Line, including storyboarding, content writing, course development, content reviews, and adapting learning materials for APAC sales audiences. Maintained the company's Learning Management System, utilizing Articulate Storyline and Rise for course development and deployment. Helped translate complex ship features, product knowledge, and guest experiences into engaging learning content tailored to regional market needs. Utilized the ADDIE framework (Analyze, Design, Develop, Implement, Evaluate) and Agile instructional design practices. Collaborated with subject matter experts and additional teams to maintain accuracy and expertise, alongside graphic designers, sales leader, and instructional designers.
Interactive MediaGenially
Space Tech Through Time Mini-Module
Explore this project. Designed an interactive multimedia presentation exploring the evolution of space technology, transforming complex scientific and historical milestones into an engaging visual timeline using Genially, embedded media, and concise information design.
Technical DocumentationManual Testing
Internal Call Routing System - Decision Tree Integration Testing & Training
Created technical documentation and training materials supporting the launch of a call routing system, guiding agents and support teams through updated workflows and communication processes. Supported manual testing of the call routing system across the Software Testing Life Cycle (STLC), including requirements analysis, test planning, test execution, and final evaluation. Utilized gray box testing methodology.
Instructional DesignGenially
Fitness and Smoothies Interactive eLearning
Explore this project. Scenario: A local gym has just opened a smoothie bar as part of a nutrition-focused initiative to bring in new patrons. The gym sent out a poll to assess how familiar patrons were with smoothie nutrition. Polls revealed more than 75% of patrons indicated they were "unsure of what ingredients to use for a smoothie". This mini-module educates gym goers on how to select the right ingredients for their goals and health.
Technical DocumentationDraw.io
Draw.io Technical User Guide
This project is a concise, 9-page technical user guide for Draw.io (diagrams.net), a free, open-source diagramming application. It covers product overview and common use cases, system requirements across web/desktop/self-hosted deployments, getting started steps, user-interface layout, step-by-step diagram creation, file management and export options, collaboration features, built-in accessibility supports, troubleshooting, and a glossary. Explore This Project The document fully meets all Section 508 of the Rehabilitation Act requirements (incorporating WCAG 2.0 Level AA). Conformance was verified using Grackle Docs and includes logical heading structure for assistive-technology navigation, sufficient color contrast, descriptive hyperlinks, properly marked data tables with header rows, consistent and predictable formatting, and avoidance of color as the sole means of conveying information. Accessibility Report for the Draw.io Technical User Guide
